Downgrade

  • Profile Image
    patsybrel
    Asked on May 13, 2013 at 10:54 PM

    Hello,

    I would like to downgrade my account from PREMIUM to STARTER as I have finished my project and will not need to receive forms anymore.

     

    Thank you for letting me know the steps to take to do so.

    Patsy

  • Profile Image
    jeanettebmz
    Answered on May 13, 2013 at 11:13 PM

    To do this , be sure you are logged into your Jotform account , then follow the steps on the Image

  • Profile Image
    patsybrel
    Answered on May 14, 2013 at 09:29 AM

    I've tried it several times and keep on getting a message that says:

    YOUR SUBSCRIPTION HAS BEEN SCHEDULES TO BE CANCELLED MANUALLY

     

    I am trying to cancel it manually.

    Can you help me?

  • Profile Image
    glennlee
    Answered on May 14, 2013 at 10:14 AM

    Hi Patsybrel,

    Your account is now downgraded to Starter/free. If you cannot see the changes in your account, kindly please log out your account then re-login.

    Thanks !