What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by patsybrel on May 13, 2013 at 10:54 PM


    I would like to downgrade my account from PREMIUM to STARTER as I have finished my project and will not need to receive forms anymore.


    Thank you for letting me know the steps to take to do so.


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    Answered by jeanettebmz on May 13, 2013 at 11:13 PM

    To do this , be sure you are logged into your Jotform account , then follow the steps on the Image

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    Answered by patsybrel on May 14, 2013 at 09:29 AM

    I've tried it several times and keep on getting a message that says:



    I am trying to cancel it manually.

    Can you help me?

  • Profile Image

    Answered by glennlee on May 14, 2013 at 10:14 AM

    Hi Patsybrel,

    Your account is now downgraded to Starter/free. If you cannot see the changes in your account, kindly please log out your account then re-login.

    Thanks !