I can't download the PDF of an Employer Reply form

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    santos_msmary2016
    Asked on February 18, 2020 at 12:27 PM

    I get an error that says 


    Access Denied

    You don’t have permission to access this form. Please select another form from your list.
  • Profile Image
    VincentJay
    Answered on February 18, 2020 at 02:41 PM

    Hi,

    Could you please share the form link so we can check it further?

    It might be related to the privacy settings of the form owner. 

    We'll wait for your reply.

  • Profile Image
    santos_msmary2016
    Answered on February 18, 2020 at 02:50 PM
    Hi,
    Here’ the link: https://form.jotform.com/61225189637158
    It just started happening today. It was fine before.
    [cid:image002.png@01D5E66A.0DA35EF0]
    Elizabeth Santos
    Administrative Assistant
    Career Center, Mount St. Mary's University (Emmitsburg, MD)
    (301) 447-5202 | msmary.edu/career
    Follow Us @MSMUCareer [FB-f-Logo__blue_29] [cid:image011.png@01D2578E.803EFD70] [cid:image012.png@01D2578E.803EFD70]
    [cid:image007.png@01D5E66A.0DA35EF0]
    MountHired – where employers and the Mount community
    connect over career opportunities
    ...
  • Profile Image
    VincentJay
    Answered on February 18, 2020 at 04:01 PM

    I opened the form and it is working fine on my end.

    1582059522nbhjyfc.png

    Please try to open your Jotform account and then download the PDF again and see if the issue still persists.


  • Profile Image
    santos_msmary2016
    Answered on February 18, 2020 at 04:50 PM
    For whatever reason it’s working now for me too. Thanks for looking into it.
    ...
  • Profile Image
    santos_msmary2016
    Answered on February 18, 2020 at 04:50 PM
    Now it won’t let me delete forms I have received.
    ...
  • Profile Image
    VincentJay
    Answered on February 18, 2020 at 05:58 PM

    Hi,

    Do you want to delete a form? I checked your account and you do not have a form. The form (https://form.jotform.com/61225189637158) belongs to the account username MSMUwebmaster.

    To delete a form, open your Jotform account and select the form you want to delete. After that, click the Delete button.

    1582066671vnmutty.png

  • Profile Image
    santos_msmary2016
    Answered on February 19, 2020 at 09:50 AM
    I wasn’t using the correct term. It was a submission that I couldn’t delete not a form. It’s all working again today. Thanks.
    ...
  • Profile Image
    ashwin_d
    Answered on February 19, 2020 at 11:11 AM

    I am glad to know that it is working as expected now. 

    Do get back to us if you have any questions.