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alfalavalAsked on February 18, 2020 at 3:56 PM
A new issue has come up where email notifications for some of my forms are coming through without the PDF attachments. This is not happening with all of the forms that I have created, just a few of them, and all of my forms are set up with the exact same email settings. This issue just started this morning. Yesterday, everything on all of my forms was working perfectly.
The PDF's can still be found with correct information in the submissions section, and I can still download them. However, I am not sure why this just started happening out of the blue. I have already double-checked and confirmed that all of the settings are identical and correct on all of my forms, but email notifications for certain forms just stopped coming with the PDF attachments.
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Elton Support Team LeadReplied on February 18, 2020 at 7:51 PM
If possible, can you please turn off PDF Attachment in the email notifications of the forms where you're not receiving them? It's possible that the PDF attachment has exceeded the current 5MB file size limit set by our backup email system. Unfortunately, our backup email system AWS SES has a total file size limit of 5MB per email.
If this fixes the problem, you may consider adding the PDF Link to your email so you can still download the PDF in every email you received.
Please let us know how this goes. Thanks!
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alfalavalReplied on February 20, 2020 at 7:50 AMThe fix that you suggested is working. Thank you!
Ryan Anderson
Service Operations Specialist
Tel direct: 281-985-4494 - Mobile: 281-732-1061
ryan.anderson@alfalaval.com
Alfa Laval Inc (US)
10470 Deer Trail Drive - Houston, TX 77038 - USA
Tel switchboard: 1 800 362 9041 - Fax switchboard: +1 281 449 1324
customerservice.usa@alfalaval.com
This e-mail is intended solely for the use of the individual or entity to whom it is addressed and its content shall be regarded as confidential unless explicitly stated otherwise. If you have received this e-mail by mistake, please notify the sender immediately by e-mail and delete this e-mail from your system. Personal data and email will be handled in accordance with the Alfa Laval Privacy Policy
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