PDF Missing From Email Notifications

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    Asked on February 18, 2020 at 03:56 PM

    A new issue has come up where email notifications for some of my forms are coming through without the PDF attachments. This is not happening with all of the forms that I have created, just a few of them, and all of my forms are set up with the exact same email settings. This issue just started this morning. Yesterday, everything on all of my forms was working perfectly.

    The PDF's can still be found with correct information  in the submissions section, and I can still download them. However, I am not sure why this just started happening out of the blue. I have already double-checked and confirmed that all of the settings are identical and correct on all of my forms, but email notifications for certain forms just stopped coming with the PDF attachments.

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    Answered on February 18, 2020 at 07:51 PM

    If possible, can you please turn off PDF Attachment in the email notifications of the forms where you're not receiving them? It's possible that the PDF attachment has exceeded the current 5MB file size limit set by our backup email system. Unfortunately, our backup email system AWS SES has a total file size limit of 5MB per email.

    If this fixes the problem, you may consider adding the PDF Link to your email so you can still download the PDF in every email you received.

    Please let us know how this goes. Thanks!

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    Answered on February 20, 2020 at 07:50 AM
    The fix that you suggested is working. Thank you!
    Ryan Anderson
    Service Operations Specialist
    Tel direct: 281-985-4494 - Mobile: 281-732-1061
    Alfa Laval Inc (US)
    10470 Deer Trail Drive - Houston, TX 77038 - USA
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