Email submissions getting cut off

  • playton_wwex
    Asked on February 18, 2020 at 4:03 PM

    For the last week or so, when then email submission is sent we are losing about half of the data. We can still log into to the inbox but the actual email is not correct. 

    I have attached two screenshots - one is the email I received directly that has missing info then the second I forwarded from the inbox and is not missing info, but I was unable to attach due to file type.

    We have not changed any settings or workflows so wondering what is causing this issue?

    Thanks for the help!

  • David JotForm Support Manager
    Replied on February 18, 2020 at 6:44 PM

    Thank you for contacting us. We apologize for the inconvenience. Is this the form in question?

    If not all the responses are being included, please try deleting the notification, and creating a new one. The new notification should be properly updated with all your existing form fields.

    Let us know if you need more help.