Jot form integration with Stripe asking for numeric month

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    TNNY
    Asked on February 18, 2020 at 04:40 PM

    Hello,

    I'm having trouble with a form I have integrated with JotForm.

    The form is set up to accept orders for free comp tickets as well as to accept payments for paid $12 tickets. 

    However, when a recent customer tried to order paid tickets, when he entered his credit card info the drop down the months are listed as text but when he clicked submit it said the month needed to be entered in numeric format.  Also when he chose no month it went through but his card was not charged but he did get an email confirmation.

    It's also not totaling the number of tickets nor transferring the amount to the Stripe form although I thought I set that up correctly.

    I included the url below of the form.

    Thanks,

    Tom

  • Profile Image
    gerardw
    Answered on February 18, 2020 at 07:52 PM

    Could you disconnect the Stripe payment field in the form and reconnect and then check if the same issue is recurring?

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    I have moved your query regarding calculation to a new thread and will answer that separately. Here is the new thread: https://www.jotform.com/answers/2169508