Not getting notification email

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    fady.soliman
    Asked on February 18, 2020 at 05:31 PM

    Hi,

    None of my email recipients are getting email notifications when a form is submitted and my sender email is set to noreply@jotform.com.



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

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    jherwin
    Answered on February 18, 2020 at 09:19 PM

    Is the issue happening for all your forms? If only in the specific form, please let us know to which form this issue is related to so we can further check it.

    Also, please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains