Our employees are getting "permission denied" messages when they edit submission

  • Truesteel
    Asked on February 18, 2020 at 5:32 PM

    Our employees are getting "permission denied" messages when they go to click the edit link button. My autoresponder settings are correct. Settings to allow users to submit, view and edit the forms they fill out are correct. They are receiving the forms they submit to their email but when they click edit they are denied permission. Thanks for your help.

  • Truesteel
    Replied on February 18, 2020 at 5:49 PM
  • jherwin
    Replied on February 18, 2020 at 8:45 PM

    Is the issue related to the sub-users?

    If so, we are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the sub-accounts feature that has been fixed by our backend team quickly. 

    Please check again and let us know if you still notice any issue.