What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    disabled notification on sign up form

    Asked by Zaina on May 14, 2013 at 06:53 AM

    hi i did a sign up form and i keep getting file can not be founds - form has been disabled. nothing seems to be working. please help

    Page URL:
    http://www.facebook.com/AnanasaMiddleEast/app_190322544333196

    sign up form
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    Answered by sidharth_kch on May 14, 2013 at 08:34 AM

    @Zaina

    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    Your form "Create an Account" is suspected to be used for phishing as it asking for user's email id and password. FYI, JotForm forms cannot be used for authentication and is against our Terms of Use.

    For now your account will remain suspended. If you want it to be reactivated, this form needs to be deleted. Please let us know, we will delete this form and re-activate your account.

    Thanks,

    Sidharth

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    Answered by Zaina on May 14, 2013 at 08:38 AM
    Hello, hows else can i get users to sign up to my website from facebook. We have a website www.ananasa.com where people register. I want to make it easier for our users by signing up through facebook?
    Sent from my BlackBerry® smartphone from du
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    Answered by sidharth_kch on May 14, 2013 at 08:43 AM

    @Zaina

    You can use any other text instead of email and password. If not then our anti-phishing system will auto suspend your account.

    You can consider upgrading your account. Premium accounts are not auto suspended and requires human verification of forms.

    Thanks,

    Sidharth

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    Answered by Zaina on May 14, 2013 at 08:45 AM
    Ok if i type your email instead of email?
    Sent from my BlackBerry® smartphone from du
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    Answered by sidharth_kch on May 14, 2013 at 08:53 AM

    You can type email thats not an issue, but you should avoid using password text in your form. You may like to use "pass phrase" , "key"

    Thanks,

    Sidharth

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    Answered by Zaina on May 14, 2013 at 01:11 PM
    Hello i used "secret key" and it's still showing me the same error. Please
    help, i attached the screen shot i'm getting.
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    Answered by sidharth_kch on May 14, 2013 at 01:18 PM

    @Zaina

    I have reactivated your account.

    Thanks,

    Sidharth

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    Answered by Zaina on May 14, 2013 at 01:53 PM
    Hello,
    i re-tried it and now when i preview my tab i see a white background with
    no form.
    Please help?
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    Answered by sidharth_kch on May 14, 2013 at 01:57 PM

    @Zaina

    I don't see any issue with your account.

    Request you to please clear your browser cache and log back in to your account.

    Why did you change the text to "Pass code" from "Secret key", our anti-phishing filter will again suspend your account.

    Thanks,

    Sidharth