My forms are disabled and my login was suspended

  • Kochaphat
    Asked on February 19, 2020 at 12:14 AM

    My login is suspended and all my forms are disabled. Can you please help ASAP? 

    I really need to use it now.

    https://form.jotform.com/ispeth/ispe-2020-new-member-application

    https://form.jotform.com/200473074289457


    My login is ISPETH

    Jotform Thread 2169729 Screenshot
    Page URL: https://form.jotform.com/ispeth/ispe-2020-new-member-application
  • Kiran Support Team Lead
    Replied on February 19, 2020 at 3:06 AM

    I see that your account has been suspended due to the reason of email phishing. It seems that some suspicious emails have been triggered through your forms or email address to other users which might have caused this. Could you let us know where your forms have been embedded and check the emails being sent to your users?

  • Kochaphat
    Replied on February 19, 2020 at 3:13 AM

    I haven't posted this on any site. We only promote to our delegates at our seminar event to apply membership. 


    I think my login is suspended when I click Test email 

    1582100011Capture Screenshot 10


  • Kiran Support Team Lead
    Replied on February 19, 2020 at 4:39 AM

    We have forwarded the issue to our reviewers team and we'll get back to you as soon as possible.

    Thank you for your patience. 

  • Kiran Support Team Lead
    Replied on February 19, 2020 at 4:53 AM

    We see that the forms on your account are clean. Your account ispeth is now activated and you should be able to access your forms normally.

    We are sorry for the trouble caused.

  • Kochaphat
    Replied on February 19, 2020 at 4:55 AM

    Hi Kiran, 

    Hope this solve soon, as I will need to ask our event participants to fill in survey form in the next 12 hours. 


    Thanks

  • Kiran Support Team Lead
    Replied on February 19, 2020 at 6:02 AM

    Your account has already been activated. You may login to your account normally to manage your forms.

    Thanks!