Cant edit my forms in Jotform mobile app

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    em.lou.taylor
    Asked on February 19, 2020 at 07:19 AM

    Hi 

    I created the forms on my account. I've been having no issues. Then today, ive opened the forms to edit them and its saying I don have permission???? this is the form I created so I don't know why its doing this. Its on my phone in the app. I can log on and edit from a website?

  • Profile Image
    Richie_P
    Answered on February 19, 2020 at 10:03 AM

    We do apologize for the inconvenience.

    I have tried to open your form and I was able to do at my end.

    You may try clearing your browser's cache before your log-in to your account.

    Can you please test to edit your form again and let us know if the issue still remains?

  • Profile Image
    em.lou.taylor
    Answered on February 19, 2020 at 10:50 AM
    I can log in and edit the forms from the web browser. But it’s the app that
    won’t work, it isn’t working
    ...
  • Profile Image
    Richie_P
    Answered on February 19, 2020 at 12:05 PM

    To clarify, you're using the Jotform Mobile Form app to edit the submission?

    May we know the mobile device you're using to edit the submission?

    May we know also the form in question?

    I have tested my sample form and I am able to edit the submission in the Jotform Mobile app using my IOS device.

    Looking forward for you response.