What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Access Denied When Downloading The File

    Asked by ProductionServices on May 14, 2013 at 11:33 AM

    We are still having an issue opening uploaded documents from our inbox. 


    Page URL:

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    Answered by jefreylandicho on May 14, 2013 at 12:42 PM

    I was also unable to access the file directly and through the submission window. I have forwarded your concern to our developers to help resolve this issue. Please wait for their response regarding this matter.

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    JotForm Support

    Answered by liyam on May 15, 2013 at 09:50 AM

    Hello ProductionServices.  There was a problem with the download links generated from the email alerts the other day.  I have already made a fix for this yesterday and today.

    For the link in issue, please do click this link instead to download the file.