Form Error: Form failed Form engine failed - #8j1h17f1

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    stephane.allouche
    Asked on February 20, 2020 at 05:32 AM

    Hi, 

    I have created one form that I have cloned : Groupements - FDSEA40 (Sandbox) and Groupements - FDSEA40 (Prod)
    Now, when I want to access these forms, I get the following error message : "Form failed Form engine failed - #8j1h17f1" (see attached).


    Could you please get back to me regarding these issues ? 

    Thank you,

    Marion



     
  • Profile Image
    AshtonP
    Answered on February 20, 2020 at 07:51 AM

    Please accept my sincere apologies for the inconvenience.

    I am escalating this to our backend team and they will get back to you as soon as this is fixed.

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    stephane.allouche
    Answered on February 20, 2020 at 08:49 AM

    @AshtonP, thank you for your answer. Now other jotforms that we use have the exact same issue and are not accessible. Can you quickly fix this issue? 

    For example this one : https://eu.jotform.com/build/200301862923346#preview
    We have partners that use this form to contact us on a daily basis so we need it back urgently.

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    CengizHan
    Answered on February 20, 2020 at 09:22 AM

    Your form is working again, sorry for the inconvenience.

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    stephane.allouche
    Answered on February 20, 2020 at 09:32 AM

    Thanks! What happened exactly ? Should we pay attention to specific parameters that we used in our form or was it only an issue on your side ? 

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    CengizHan
    Answered on February 20, 2020 at 10:12 AM

    Hello stephane.allouche,

    The issue was on our side, while we are fixing a security issue, we overkilled our sanitization, causing some conflicts from our widgets. You don't really need to pay attention to anything other than trying to inject interesting codes to parameters. :)

    Sincerely