How can I get my form to accept visa, MasterCard and not PayPal?

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    theglobalwatch
    Asked on February 20, 2020 at 09:37 AM

    Please answer this question.  When people log on to our form, they cannot pay through the credit card pathway.  I keep getting this message on the form:

    Invalid Configuration
    This transaction cannot be processed. The merchant's account is not able to process transactions. I keep getting this after filling out the information.
    Invalid Configuration
    This transaction cannot be processed. The merchant's account is not able to process transactions.
  • Profile Image
    FelipeSantana
    Answered on February 20, 2020 at 12:15 PM

    Hi @theglobalwatch!

    I would like to apologize for the inconvenience you are experiencing.

    If the error message you are seeing is a PCI: Configuration Error it is most likely related to your PayPal Pro billing agreement being disabled or inactive. You may want to see this PayPal PCI compliance page for more information: https://www.paypal.com/us/webapps/mpp/pci-compliant-solution

    If this is not the error you are facing, we do suggest that you upload a screenshot of the error message you are seeing so that we can better assist you. You may use this helpful user guide to assist you with uploading images to this thread: How-to-Post-Screenshots-to-Our-Support-Forum


    Please do get back to us so that we may investigate this matter further, we look forward to your response!