Still not getting e-mails from downloads

  • Profile Image
    crmaforms
    Asked on February 20, 2020 at 12:44 PM

    Hello,


    I wrote yesterday because I only got 1 download of 4 that I requested. Today, I requested them in smaller batches and I still have 0 email downloads. What should I do? Am I at some kind of limit? Is there another way to export and receive downloaded PDF's? I am on deadline now and I'm not sure what to do here.

    It says "a zip file will be sent to sandersonmgt@gmail.com" but then I don't get it. I also looked in spam and it's not there.

    HELP!

  • Profile Image
    KrisLei
    Answered on February 20, 2020 at 02:21 PM

    Hi,

    I can see that you are referring to this thread: https://www.jotform.com/answers/2171275, and it seems my colleague was able to address your query.

    To clarify, are you still referring to the same form, PMA Best Ideas? If it is, on the previous thread that you have posted my colleague confirmed that it is sent to you via zip file.

     1582225750zip file.jpg

    Is there another way to export and receive downloaded PDF's? 

    Can you perhaps try to download the submissions in PDF file, through the PDF Editor? 

    1. Turn your form responses to a PDF submissions report

    2018-12-17_014.png

    2. It will take you to the PDF Editor page, then you can download all the PDF submission reports.

    1582226322download all.jpg

    Kindly try it on your end. Let us know if the issue still persists.