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  • Profile Image

    Not sure why I am receiving an email about SSL form limit.

    Asked by odillon on May 14, 2013 at 05:10 PM

    Hello!

    I have disabled the SSL forms I was testing and I do not know why I am still receiving the following email:

    "You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month."

    Should I be worried about this message? Or it is a normal behavior after we tested the SSL?

    I have 2 form types one for after hours contact:

    http://www.artclip3d.com/contact.html

    The other one for a trial version info:

    http://www.artclip3d.com/trial.html

     

    I cannot find any SSL encryption in those 2 forms.

    Any idea?

    Page URL:
    http://www.artclip3d.com/trial.html

    email Submissions encryption message
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 14, 2013 at 08:18 PM

    Hi,

    You have few forms on your account so the other might be using https (secure form). I would suggest to check them as well since SSL submissions will only activate once a form is submitted on a secure version (https).

    Your forms was temporarily disabled due to over-limiting SSL limits but I have reseted your SSL Counter to zero so it should now be fine. Note that we can only do this once. Please also see our Pricing page for more details about submissions limits.

    Thank you!

  • Profile Image

    Answered by odillon on May 17, 2013 at 06:19 PM
    Hi, thank you for your response.
    I have checked the eventual SSL I would have left behind after my tests and
    I could not find any.
    I also checked the embedding option and none came up on screen.
    Should I look somewhere else?

    Regards,

    Marcus Minor | ArtClip3D Support Helpdesk | 10440 Pioneer Blvd, Suite 1 |
    Santa Fe Springs, CA 90670
    support@artclip3d.com |
    Website |
    Twitter |
    Facebook |
    YouTube |
    Contact Us

    AC3D_emailSignature


    The information contained in this message is privileged, confidential, and
    protected from disclosure. This message is intended for the individual or
    entity addressed herein. If you are not the intended recipient, please do
    not read, copy, use or disclose this communication to others; also please
    notify ArtClip3D by replying to this message, and then delete it from your
    system. The contents of this email are the exclusive property of ArtClip3D.
    Employees should have no expectation of privacy in their use of the Company
    electronic mail system. All electronic mail communications composed, sent,
    received, or stored on or through ArtClip3D equipment are subject to the
    ArtClip3D Electronic Communication Policy. This footnote also confirms that
    this email message has been checked for the presence of computer viruses.


    _____
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2013 at 08:52 PM

    Hi Marcus,

    In your website http://www.artclip3d.com/trial.html I found an https://secure embeded form.

    The Mini Contact Form with CSS3 http://www.jotform.us/form/23347461203143

     

    Please correct this, and you should be fine.

    Inform us if the issue persist.

    Thanks.