What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does the Free Text in my form not come through in the email?

    Asked by salscom on May 14, 2013 at 06:22 PM

    Pleas Help.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 14, 2013 at 06:32 PM

    Free text is not a user-entered data, so it is not included, by default, on email alerts.

    However, you can easily edit your form's email template and type or paste in the said text in any way you want.

    To do so:

    1.  Open your form in edit-mode
    2.  Click Setup & Embed
    3.  Click Email Alerts -> Notification
    4.  Modify the template
    5.  Click Finish then save your form


    Please let us know if you require further assistance.