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blackchamberAsked on February 20, 2020 at 5:04 PM
I created a from using the PDF converter. The blocks keep moving on the page.
In the screen shot its the blue box that keeps moving.
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VincentJayReplied on February 20, 2020 at 6:48 PM
Hi,
Please try closing the internet browser and open it again. If the issue still persists, please try using a different internet browser (Incognito mode or Mozilla Firefox or Chrome) and see if the issue still persists.
I also cleared your form cache on our server. Please check it again and let us know if you need further help.
Thank you.
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blackchamberReplied on February 21, 2020 at 1:50 PMI restarted the whole computer. Tried it in chrome, Firefox and edge. Sam problem.
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VincentJayReplied on February 21, 2020 at 3:08 PM
Hi,
I cloned the form and I was not able to replicate the issue. Please check my screencast if I missed something:
Yes, the blue box moves sometimes but I try to put it back to the correct field. Is my screencast test correct? Are there any steps I need to do so I can replicate the issue?
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GoinsReplied on February 21, 2020 at 7:27 PM
No, It seems to be working on your screen test. I created a from prior to this one and had no problems. I don't know what the difference is with this one. I have deleted it and started over. I have duplicated the first form and just changed the pdf file. I have shared it and unshared it. I cant get it to stop moving and I don't know what the difference is.I would like to share the form with you if possible.
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GoinsReplied on February 21, 2020 at 7:34 PM
I would like to share my video with you.
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AshtonPReplied on February 22, 2020 at 12:41 AM
I have checked your video and it appears that the fields move away. Is this when only when you try to do it with the text field? I have tried to replicate the issue and here is a screencast for the same:
I know you have tried to clone the form and give it a try but can you please remove the text field and add the short text entry field for the fields such as Parent name in the text box and then try to connect them to the PDF?