JOTFORM IS NOT FORWARDING ENQUIRIES TO MY EMAIL

  • Profile Image
    Allanamores
    Asked on May 15, 2013 at 12:17 AM

    No wonder, I have not been receiving any ennquiries for th epast 2 -weeks.

    Please help asap

  • Profile Image
    gori-mathew
    Answered on May 15, 2013 at 01:30 AM

    Hi;

    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.

  • Profile Image
    Allanamores
    Answered on May 15, 2013 at 01:49 AM

    in which page can i fix this?

  • Profile Image
    Allanamores
    Answered on May 15, 2013 at 01:49 AM

    can i have my refund, i want to move somewhere else?

  • Profile Image
    Allanamores
    Answered on May 15, 2013 at 01:57 AM

    in which page in should i go, and fix this??????????????????????????????

  • Profile Image
    gori-mathew
    Answered on May 15, 2013 at 02:53 AM

    Hi,

    To fix this login into your account and then:

    1. Click on "Setup & Embed" tab on the form builder toolbar
    2. Click on "Email Alerts"
    3. Click on "Add New Email"
    4. Select "Notification" option & click next.

    Try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? that is in the envelope that appears.

     

    Do feel free to contact us if you need further assistance.

    Thanks,