What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JOTFORM IS NOT FORWARDING ENQUIRIES TO MY EMAIL

    Asked by Allanamores on May 15, 2013 at 12:17 AM

    No wonder, I have not been receiving any ennquiries for th epast 2 -weeks.

    Please help asap

    Page URL:
    http:www.mydrafting.com.au/contact,andalltheproductpages

    JotForm email
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    Answered by gori-mathew on May 15, 2013 at 01:30 AM

    Hi;

    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.

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    Answered by Allanamores on May 15, 2013 at 01:49 AM

    in which page can i fix this?

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    Answered by Allanamores on May 15, 2013 at 01:49 AM

    can i have my refund, i want to move somewhere else?

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    Answered by Allanamores on May 15, 2013 at 01:57 AM

    in which page in should i go, and fix this??????????????????????????????

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    Answered by gori-mathew on May 15, 2013 at 02:53 AM

    Hi,

    To fix this login into your account and then:

    1. Click on "Setup & Embed" tab on the form builder toolbar
    2. Click on "Email Alerts"
    3. Click on "Add New Email"
    4. Select "Notification" option & click next.

    Try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? that is in the envelope that appears.

     

    Do feel free to contact us if you need further assistance.

    Thanks,