What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HELP! JOTFORM IS NOT FORWARDING ENQUIRIES TO MY EMAIL ADDRESS

    Asked by Allanamores on May 15, 2013 at 01:44 AM

    my eamil: info@mydrafting.com.au

     

    I have to log-in to jotform to download the enquiry.

    very frustrating! please help.

    Page URL:
    www.mydrafting.com.au/contact,andallthepagesinthewebsite

    JotForm email
  • Profile Image

    Answered by yselboller on May 15, 2013 at 02:54 AM

    Hello @allanamores,

     

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you!

  • Profile Image

    Answered by jalaludeen on May 15, 2013 at 02:55 AM

    Hello Allanamores,

    Please refer this guide for more information on

    Email Notification Details

    Setting Up Email Notifications

    How to setup email alerts to prevent email bouncing related issues

    Let us know if you need further assistance.

    Thanks,
    Jalaludeen

  • Profile Image
    JotForm Support

    Answered by liyam on May 15, 2013 at 03:01 AM

    Hello Allanamores.  Upon checking the logs, it appears that the emails have properly been sent to the said email address.  Please do check your junk mail / spam folder as suggested by yselboller.

    Thanks.