Why was my previous plan downgraded?

  • Profile Image
    flyerzone
    Asked on February 21, 2020 at 03:16 AM

    Hallo

    Wieso wurde mein Account Downgraeded??? Creditkarte ist nicht abgelaufen!

    User info = info@mediaprime.ch

    Es hat geheissen, das der Plan immer der selbe ist, solange ich nichts ändere!!!


  • Profile Image
    roneet
    Answered on February 21, 2020 at 06:56 AM

    It seems you have upgraded your account to the Bronze yearly plan today. The previous plan expired on 08.02.2020.

    I believe you did not have sufficient balance when our processor tried to charge your Credit Card so your account was downgraded.

    Let us know if you have further questions.

    Thanks.