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    Why payment via credit card cannot be processed

    Asked by Christtheking on May 15, 2013 at 08:28 AM

    A parent trying to register a student received an error msg that the transaction could not be processed. On submit, it should go through Authorize.Net. There is another form (Race for Education) that appears to work ok.

    Ron

    Page URL:
    www.cksrutland.org

    credit card another form parent register transaction
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    JotForm Support

    Answered by KadeJM on May 15, 2013 at 09:42 AM

    Hi Ron, is there any error code that was given of this happening? Was this a payment that cannot be accepted error or was it a cannot be processed error? Are you able to obtain a screenshot of the exact problem? What type of credit card are they using? Can you please have them try one more time and let you know more about this? 

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    Answered by Christtheking on May 15, 2013 at 10:14 AM
    I also contacted Authorize.net about this and they said I needed a new
    transaction number...so we changed it. Now on the web site the links return
    a msg that the form has been removed. Do I need to make a change at
    jotform about the new transaction key?
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    JotForm Support

    Answered by KadeJM on May 15, 2013 at 10:39 AM

    That was actually something else I was going to suggest you try but I wanted to gather further information. Also yes that is corret you will need to make a change inside your form regarding the new transaction key, just replace the old one with the new one via the Authorize Payment Wizard.

     

    As for Form being removed from your website. After I looked at this it appears that you possibly deleted this maybe after remaking a new form perhaps? This just means that you will need to take the Register Form you have now and re-embed it since the old one was deleted by you.

     

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    Answered by Christtheking on May 15, 2013 at 11:09 AM
    I have the links to the forms back...but I can't find the way to change the
    transaction code/key
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    Answered by Christtheking on May 15, 2013 at 11:59 AM
    I did find the way to change the transaction key...since I have multiple
    forms do they all use the same key?
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    JotForm Support

    Answered by KadeJM on May 15, 2013 at 12:32 PM

    Hi and that's good I'm glad you were able to find it. I did some research for you on this and it appears that this will be required. According to Authorize.net Support here - http://www.authorize.net/support/CP/helpfiles/Account/Settings/Security_Settings/General_Settings/API_Login_ID_and_Transaction_Key.htm

    When you generate a new key there is an option to disable the old one but if you don't disable it then it automatically expires after 24 hours so to my understanding this forces you to ultimately use the newly generated key for your security to prevent the old key from being used or causing problems.