What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why payment via credit card cannot be processedAsked by Christtheking on May 15, 2013 at 08:28 AM
A parent trying to register a student received an error msg that the transaction could not be processed. On submit, it should go through Authorize.Net. There is another form (Race for Education) that appears to work ok.
Hi Ron, is there any error code that was given of this happening? Was this a payment that cannot be accepted error or was it a cannot be processed error? Are you able to obtain a screenshot of the exact problem? What type of credit card are they using? Can you please have them try one more time and let you know more about this?
I also contacted Authorize.net about this and they said I needed a new
transaction number...so we changed it. Now on the web site the links return
a msg that the form has been removed. Do I need to make a change at
jotform about the new transaction key?
That was actually something else I was going to suggest you try but I wanted to gather further information. Also yes that is corret you will need to make a change inside your form regarding the new transaction key, just replace the old one with the new one via the Authorize Payment Wizard.
As for Form being removed from your website. After I looked at this it appears that you possibly deleted this maybe after remaking a new form perhaps? This just means that you will need to take the Register Form you have now and re-embed it since the old one was deleted by you.
I have the links to the forms back...but I can't find the way to change the
I did find the way to change the transaction key...since I have multiple
forms do they all use the same key?
Hi and that's good I'm glad you were able to find it. I did some research for you on this and it appears that this will be required. According to Authorize.net Support here - http://www.authorize.net/support/CP/helpfiles/Account/Settings/Security_Settings/General_Settings/API_Login_ID_and_Transaction_Key.htm
When you generate a new key there is an option to disable the old one but if you don't disable it then it automatically expires after 24 hours so to my understanding this forces you to ultimately use the newly generated key for your security to prevent the old key from being used or causing problems.