How can forms be activated

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    dkcowan
    Asked on February 21, 2020 at 12:59 PM

    I recd an email my forms were disabled due to space.  I am wondering why this happened.  If we need to delete a form, we can.

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    Bojan_J
    Answered on February 21, 2020 at 03:26 PM

    Greetings and thank you for your message.

    I have reviewed your account, and I was able to see that you have reached your limit for available space. This limit is different than the one for active forms. You can have up to 5 active forms at the same time, and 100MB space for their submissions. 

    Most of this space will be occupied if you have any kind of uploads in your form. To free the space, you need to remove the submissions that have files attached to it.

    Upload space, Submission Storage, and Forms have fixed limits, and they do not reset every month.

    You can read more on limits on the following links:

    https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    https://www.jotform.com/help/355-Form-View-Limits-What-Is-It-All-About

    Please let us know if you have any further questions.