How can I get the filled forms submitted in to my home or work email?

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    CowichanFolkGuild
    Asked on February 21, 2020 at 02:42 PM

    Our filled forms are not being sent on to our email. They used to come in to the inbox but stopped mid July. I can access them on this site.

    I have tried changing the email we want the submissions sent to, nothing happens.

    account

    CowichanFolkGuild

    a***n@co***anf***guild.ca

    or

    be***kow@shaw.ca

  • Profile Image
    Kevin_G
    Answered on February 21, 2020 at 05:19 PM

    Apologies for the inconveniences caused. 

    I've been checking your account email history and it seems like the emails are sending without issues. Also, upon checking the settings, it seems you're using an SMTP sender, please make sure to be using the updated information, you may also check the email logs with your mail server provider and find the failed email logs or find if emails are sending. 

    This guide will help you updating the SMTP settings: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

    If the problem persists, let us know.