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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submission email problems.

    Asked by wolmediacrew on May 15, 2013 at 10:52 AM

    I have setup an email notification on a form but no emails are going to that address.  Everytime I hit the "test email" button it send a test email to my account email address.  I have setup 10-12 forms without this problem.  I could be missing something but I cant find out what.

    Page URL:
    http://form.jotform.us/form/31336686607157

    email submission email Emails problem email notification
  • Profile Image

    Answered by sidharth_kch on May 15, 2013 at 11:09 AM

    @wolmediacrew

    "Test Email" button sends email to your account email address and not to the Recipient email of your notification. That's how its designed to test the email content.

    You can quickly click on the preview button of your form and submit the data to test the newly added notification.

    Request you to test your actual form and then let us know if you are not receiving the notification.

    Thanks,

    Sidharth

     

  • Profile Image

    Answered by wolmediacrew on May 16, 2013 at 11:11 AM

    OK got it.  test email goes to the account.  Thanks.  BTW - I love working with you guys here at JotForm.  Great forms! Easy layouts. Quick support.  Thanks!!

  • Profile Image

    Answered by sidharth_kch on May 16, 2013 at 11:18 AM

    @wolmediacrew

    Your feedback is highly appreciated.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth