How do I remove a credit card from my account?

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    Asked on May 15, 2013 at 11:04 AM

    This is the second time we are dealing with this in the last couple months. An old credit card, ending in 4041, is no longer valid but because it is the default card, you keep trying to bill it. This is causing MAJOR issues. Please remove this card from our account or give me the option to remove the card from our account. OTHERWISE WE WILL CANCEL OUR SUBSCRIPTION AND NO LONGER USE JOTFORM.



    800-362-3044 x 259

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    Answered on May 15, 2013 at 12:02 PM

    Hello Michael, I've looked through our system but I am not seeing a charge to your credit card ending in 4041. Do you have an Order Ref# for this charge? I found the previous charges to this card but the subscription has since then been Cancelled and is currently Inactive as far as I can see. The last charge I see to your account is this morning for a card ending in 2793 at 7:49am.