What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I remove a credit card from my account?

    Asked by aeromichael on May 15, 2013 at 11:04 AM

    This is the second time we are dealing with this in the last couple months. An old credit card, ending in 4041, is no longer valid but because it is the default card, you keep trying to bill it. This is causing MAJOR issues. Please remove this card from our account or give me the option to remove the card from our account. OTHERWISE WE WILL CANCEL OUR SUBSCRIPTION AND NO LONGER USE JOTFORM.

    THANK YOU,

    MICHAEL PASCOE

    800-362-3044 x 259

    credit card JotForm
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    JotForm Support

    Answered by KadeJM on May 15, 2013 at 12:02 PM

    Hello Michael, I've looked through our system but I am not seeing a charge to your credit card ending in 4041. Do you have an Order Ref# for this charge? I found the previous charges to this card but the subscription has since then been Cancelled and is currently Inactive as far as I can see. The last charge I see to your account is this morning for a card ending in 2793 at 7:49am.