My account was suspended

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    Jerry Chadavoine  
    Asked on February 22, 2020 at 10:05 AM

    My account was suspended. Why was that?

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    Albert_G
    Answered on February 22, 2020 at 04:33 PM

    Hi Jerry,

    Your account was suspended because your form - 200517403007137 was collecting credit card information and social security numbers. This violates our Terms of Use.

    In order to regain access to your account, we will your permission to remove the fields that are collecting sensitive information.

    You can use one of our payment processors if you want to collect payment. You can also set up payment authorization if this is what you need.

    With regard to collecting sensitive information like socials, you can still do this as long as your form is protected by these widgets:

    a.) Terms and Conditions or Short Scrollable Terms

    b.) Any Signature widget.

    Thank you.

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    creditonpoint
    Answered on February 22, 2020 at 04:50 PM
    Sure remove them
    ...
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    Albert_G
    Answered on February 22, 2020 at 06:03 PM

    Hi creditonpoint,

    I removed the offending fields to your form and re-activated your account.

    Again, please take note to comply with the following so your account won't get suspended again.

    You can use one of our payment processors if you want to collect payment. You can also set up payment authorization if this is what you need.

    With regard to collecting sensitive information like socials, you can still do this as long as your form is protected by these widgets:

    a.) Terms and Conditions or Short Scrollable Terms

    b.) Any Signature widget.

    Thank you.