Glitches on Email Notification UI

  • Sphynx
    Asked on February 22, 2020 at 7:16 PM

    Hi Jotform support team,


    I have a strange question - the formatting menu on my email editor is missing options, including indent, ul, ol, preview. Here is a snapshot from the original layout:

    Glitches on Email Notification UI Image 10

    And here's how it looks now; in fact the whole thing looks kind of off:

    Glitches on Email Notification UI Image 21

    Same thing for the Squire rich text editor - I'm not able to add in the option to do a bulleted list (ul).

    Is this due to UX updates or is this a bug? This is happening on all my forms, not just a particular one.

    Thank you!

  • Albert_G
    Replied on February 22, 2020 at 9:01 PM

    Hi Sphynx,

    Yes, you can add lists to your email editor.

    Just open its source code and your code for the list. Like the sample below:

    <ul>
      <li>Coffee</li>
      <li>Tea</li>
      <li>Milk</li>
    </ul>  

    1582423258list Screenshot 10

    Thank you.

  • Sphynx
    Replied on February 22, 2020 at 9:23 PM

    @Albert_G,

    Thank you, I'm aware of how to do it manually in the source code, but the button is suddenly missing which creates less efficiency.

    More pressing for me is that the Squire text editor is not showing the UL button, even when selected. I don't want the person filling out the form to have to use HTML to format bullet points, or copy and paste a bullet point each time.

  • Elton Support Team Lead
    Replied on February 23, 2020 at 12:03 AM

    Thanks for reporting. You're right about the missing formatting tools and I also noticed that the UI is a bit off so there's something wrong with it. I have now raised this to our developers. Once this is fixed, we'll inform you here.

    Glitches on Email Notification UI Image 1 Screenshot 20

  • Elton Support Team Lead
    Replied on February 23, 2020 at 12:13 AM

    Actually, upon checking in the previous version, I only see the following formatting tools. I believe it's been like this for a while now. This is probably to limit users editing the email template which causes the email to stop syncing when changes are made to the form.

    Glitches on Email Notification UI Image 1 Screenshot 30

    Regarding the UI, something is faulty in it so I'll ask the devs to check on this.

    Glitches on Email Notification UI Image 2 Screenshot 41

  • Nur Karabağ JotForm Developer
    Replied on February 24, 2020 at 9:32 AM

    Hi,

    The missing styles issue is fixed. However, as I checked, the toolbar was always as it is now and we didn't do any changes to it. But, my colleague has reported your feature request. When this feature is implemented, you will be notified. Please note that we cannot give an ETA. 

    We will also investigate the Squire text editor issue. When the issue is fixed you will be notified via this thread: https://www.jotform.com/answers/2177626-Squire-Editor-Widget-Order-List-feature-is-not-working.

    Let us know if you need more help.

  • Sphynx
    Replied on February 24, 2020 at 3:05 PM

    Thank you all for your help! Much appreciated!

  • Elton Support Team Lead
    Replied on February 24, 2020 at 4:16 PM

    By the way, I have opened a feature request about the formatting toolbar on your behalf here https://www.jotform.com/answers/2178454. We'll see if the devs would consider rolling back the old one with more formatting tools in it. We'll keep you posted on that thread.