What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Missing E-Mail Submission

    Asked by NACUMS_org on May 15, 2013 at 01:42 PM

    A person filled out this form https://secure.jotformpro.com/form/23467248117961 yesterday at this time 2013-05-14 11:21:24.  Three emails should have been sent to 3 different addresses.  None were received.

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 15, 2013 at 02:28 PM

    Thank you for contacting us.

    I have forwarded a ticket to our Developers in order to check this further.

    In the meantime, can you please submit the form to see if this is sending the mails now?

    We will update this thread as soon as we have any news.

  • Profile Image

    Answered by Griz on May 15, 2013 at 03:05 PM
    Yes. I just tried one and the emails went to at least two of the email
    addresses. It was that one incident. All previous submissions worked
    flawlessly. Since two of the delivery addresses are always the same,
    please don't tell me that it must be on the recipient side because you
    don't see it in your bounce list.
    I believe that your system gets a hiccup and sometimes misses a heartbeat,
    or at least an email transmission. This also happened on another form,
  • Profile Image
    Chief Technology Officer

    Answered by eee on May 16, 2013 at 04:45 AM


    It was a temporary glitch on our servers,

    I have tested your form and I can confirm now everything is working as it should be,

    Kindest Regards,