- NACUMS_orgAsked on May 15, 2013 at 01:42 PM
A person filled out this form https://secure.jotformpro.com/form/23467248117961 yesterday at this time 2013-05-14 11:21:24. Three emails should have been sent to 3 different addresses. None were received.
- JotForm SupportMike_TAnswered on May 15, 2013 at 02:28 PM
Thank you for contacting us.
I have forwarded a ticket to our Developers in order to check this further.
In the meantime, can you please submit the form to see if this is sending the mails now?
We will update this thread as soon as we have any news.
- GrizAnswered on May 15, 2013 at 03:05 PMYes. I just tried one and the emails went to at least two of the email
addresses. It was that one incident. All previous submissions worked
flawlessly. Since two of the delivery addresses are always the same,
please don't tell me that it must be on the recipient side because you
don't see it in your bounce list.
I believe that your system gets a hiccup and sometimes misses a heartbeat,
or at least an email transmission. This also happened on another form,
- Chief Technology OfficereeeAnswered on May 16, 2013 at 04:45 AM
It was a temporary glitch on our servers,
I have tested your form and I can confirm now everything is working as it should be,