Updated form - yet not updating on "My Forms"

  • accounts_jivaro
    Asked on February 23, 2020 at 6:19 PM

    Hello


    I have added changes to my form. It says changes have been "saved" at the top of the screen.


    Yet the form itself - underneath in the My Forms page - says saved version is an old date not today.


    Can you please advise how to override this older version to this new updated version.


    To make the change i went - edit form, made changes and then hit publish... so why not changing?


    Thanks


    Jessica 

    Jotform Thread 2176955 Screenshot
  • roneet
    Replied on February 23, 2020 at 9:51 PM

    May we know what changes have you made on the form that is not reflecting?

    We have noticed that many changes were included on Feb 24th.

    Updated form   yet not updating on My Forms Image 10

    Let us know if you have further questions.

    Thanks.

  • accounts_jivaro
    Replied on February 23, 2020 at 10:50 PM
    The changes made on the 24th Feb today. Basically me re-doing the same changes again and again because it is not being reflected when I go to My Forms.
    The version there is dated the 23rd feb still.
    I was advised by your team to add and e signature and a winged for terms and conditions. I am trying to add these to be compliant so not to get my account suspended again.
    Thanks
    JIVARO
    MATCHING EXCEPTIONAL CANDIDATES TO ULTIMATE CAREERS
    Jessica O’Brien
    Financial Consultant
    accounts@jivaro.com.au
    http://www.jivaro.com.au
    o: +61 (0) 2 9267 9000
    m: +61(0) 401 259 675
    Level 6, 503-505 Kent Street, Sydney, NSW, 2000, Australia
    ...
  • roneet
    Replied on February 24, 2020 at 2:30 AM

    The DocuSign widget and the Scrollable widget has been successfully added to your form. Have you checked the live form?

    Updated form   yet not updating on My Forms Image 10

    The changes could be seen in the form. Could you please try clearing your browser cache or try in a private window.

    https://www.refreshyourcache.com/en/home/

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en

    Looking forward to your response.

    Thanks