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  • Profile Image

    Getting a lot of file download errors

    Asked by rockersdive on May 15, 2013 at 02:43 PM

    Good Afternoon,

     

    Over the course of the last few days we have seen MANY errors on mp3 submissions throuugh jotform.  As you may sumise we are a radio station and submissions are an integral part of our operations.

     

    Below please show sampling of errors we are seeing.  can you please look into this issue?

    Thanks

    Jess Uribe

     

    This from an email sent at about 3 am today:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>BF2BDBC27280B39D</RequestId>
     <HostId>
    5GwJ0443nd4RsggEakji0EDP6/SVw0WDxLnresX7xRR8VlkPdvEpu9iCPBWJcJ2E
    </HostId>

    </Error> 

     

    This from an email yesterday at about 6 30 pm

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>E78B4E534E5CCEA4</RequestId>
     <HostId>
    fXyRmJTzekFPAI2PCj+HtTzEpBYUxxPCytCnowf8FkwEKqzBesEAR6Q+WPHdAZbA
    </HostId>
    </Error>

    Page URL:
    http://www.rockersdive.com/musicians-upload

    Submissions JotForm email style size
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 15, 2013 at 03:42 PM

    We are very sorry for the inconveniences caused.

    We had a temporary problem with upload links on email alerts. The files should be accessible from your form Submissions page. Also, the problem should be fixed on fresh email alerts.

    Please let us know if you are still getting any wrong links. Thank you.