No mail receiving

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    Marcefabian2005
    Asked on February 24, 2020 at 08:37 AM

    Good morning, I am not receiving the emails of notice when a form is completed, the error began last Friday and there are times when I send them and sometimes not. I opted as an alternative solution to edit the form to trigger the email but that doesn't work anymore, please prompt response I need the email confirmations to arrive, Thank you very much

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    Richie_P
    Answered on February 24, 2020 at 10:44 AM

    We do apologize for the inconvenience.

    May we know the form in question or all forms are not sending the notification email?

    Can you please share a submission ID in which the notification email was not received?

    To get the submission ID, you may follow this guide: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Looking forward for your response.