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AdoptioncounselorAsked on February 24, 2020 at 8:42 AM
Good morning,
For the last couple of days when going into JotForm I am not able to go into the "inbox". I click on the icon but all it does is show the envelope opening and never opens.
I have logged out and under numerous accounts and it does the same thing.
Thank you,
Vickie Schwarz
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David JotForm Support ManagerReplied on February 24, 2020 at 10:43 AM
Thank you for contacting us. On which form have you tried to access the INBOX? Please try the following:
1) Clear browsers cache.
2) User a different internet connection.
3) Check if there is a browser add-on that could be blocking it.
If the issue persists, please open the browsers console report while you are attempting to open the INBOX, then take a screenshot, and share it here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum