Unable to modify my form

  • Profile Image
    Benoit Schalkwijk 
    Asked on February 24, 2020 at 09:14 AM

    Hi, impossible to come to the 'edit' view of my forms, when I click on 'modify'  it's always the view form that appears.

  • Profile Image
    Bojan_J
    Answered on February 24, 2020 at 11:07 AM

    Greetings and thank you for your message.

    We're sorry to hear that you're having problems with our service.

    In other to edit your form, you first need to go to My Forms page. The link for it is available at the top bar of the website. After that, you need to hover over the title of a form you wish to change and click on the Edit Form. 

    If you wish to turn on/off the preview mode of your form, you need to click the Preview toggle from the upper right corner:

    Are you unable to click this button, and go to the Form builder? If so, could you please send us a screenshot of your current view? Please click here to see how to post screenshots.

    Or if I misunderstood you, please correct me, and let me know what device are you using, and on what page are you unable to exit the preview.

    Thank you for your cooperation.

  • Profile Image
    Benoit Schalkwijk 
    Answered on February 24, 2020 at 12:50 PM
    Hi Bojan,
    Thanks for your answer.
    I did get onto the *My Form* page - or the same in french ;-)
    It got this :
    [image: image.png]
    But once I click on '*Edit Form'* , see what happens... I get this page :
    [image: image.png]
    So, I can't find a way to go to the *Form Builder *...
    Thanks for your help,
    Benoît
    ...
  • Profile Image
    Bojan_J
    Answered on February 24, 2020 at 02:16 PM

    Thank you for your reply.

    Unfortunately, I am unable to see your attachments. 

    If you are trying to reply from your email, please click on the View this thread on browser link from the bottom right of the message.

    Then click on the Insert/edit image option from your reply editor, and click the folder icon:

    Finally, click on a Choose File button, select your image, and confirm the upload by clicking the Submit button.  

    You can also follow this link for more details:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Please let us know if you need further assistance. 

  • Profile Image
    Benoît Schalkwijk 
    Answered on February 24, 2020 at 03:38 PM

    1582576686image.png1582576714image (1).png

  • Profile Image
    Bojan_J
    Answered on February 24, 2020 at 05:22 PM

    Greetings and thank you for your reply.

    I have tested the functionality, and everything worked for me.

    Just to confirm, you are clicking the following button:

    Could you please try to open a new incognito browser, or try a different browser.

    Please let us know if this solved your problem.