Export to Excel: Breakdown components of payment field into separate columns

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    Dbswain91
    Asked on February 24, 2020 at 10:47 AM

    I have a form that is processing membership payments via stripe. When I export the submissions, the payment info is one big cell of info in Excel (product choices, name and email are all in one cell). How can I export all this data as different columns? 


    Thanks!

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    BJoanna
    Answered on February 24, 2020 at 01:20 PM

    Unfortunately, that is not possible. Considering that a payment field is one field all collected data will be shown is a single column. 

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    Dbswain91
    Answered on March 11, 2020 at 03:39 PM

    I'm sorry - I'm a huge fan of Jotform, but that is just insane. Please tell me you're working on a way to fix this? We have a membership program with 100s of members and need to be able to break out the payment info. 

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    Vanessa_T
    Answered on March 11, 2020 at 05:57 PM

    Unfortunately, I am not aware of such ongoing development. Nonetheless, I have raised your concern as a feature request.

    Please note that we cannot give any timeframe nor can we guarantee that this will be implemented. You will be notified here once we get an update.