Account Suspended?

  • Profile Image
    Asked on February 24, 2020 at 12:58 PM

    I tried to create a registration form for healthcare professional to sign up for wholesale pricing.

    My account was suspended for phishing??

  • Profile Image
    Answered on February 24, 2020 at 04:06 PM

    Our apologies for the inconvenience. Your account was suspended because you are collecting login credentials. We need your permission to remove these fields, so we can reactivate your account. Please let us know, and we will be glad to help. 

  • Profile Image
    Answered on February 24, 2020 at 04:50 PM

    OK? What do we need to remove? The password? I will need their email to set up the professional account. I will need everything on the form except password. I can issue them a temporary password.



  • Profile Image
    Answered on February 24, 2020 at 07:32 PM

    Yes, the password field was causing the issue, I went ahead and removed it, I also noticed you're asking for their license number, note that although this is not considered as phishing, we do recommend to modify your form in order to avoid suspension, you may add the following elements: 

    - A terms text so your users know why you need to collect their information, this widget will help you with that:

    This guide will help you adding the widget to your form: 

    - A signature element so they can sign and agree to provide their information, this guide will provide you more details about this:

    Your account is active now so you can edit your form.

    If you have questions, let us know.