Not receiving emails from form

  • Profile Image
    Asked on May 15, 2013 at 07:27 PM

    I have been having this problem on and off for months.  I just realized I haven't recieved any jot form emails since around april 11th.  I have no idea how many customers I've upset and how much business I've lost.

    They are aparently getting the confirmation emails, I'm just not getting the form.

    Check your bounced list.  I saw that as an answer on another thread.

    Please email me with an answer at

  • Profile Image
    Answered on May 15, 2013 at 08:41 PM

    Hello @Customistic,


    Have you checked your spam folder? Because, there are instances that some emails with similar contents may get tagged as spam by email service providers.

    If no email on your spam folder kindly let us know so that the support staffs can check it for you.


  • Profile Image
    Answered on May 15, 2013 at 08:43 PM

    Yes, of course.  Can you check the "bounce" list?  Will I get these emails after you fix it that I missed?

    If it is the bounce list problem, can you add a secondary email incase they stop sending to the first email?  I see this is a common problem. 

  • Profile Image
    Answered on May 16, 2013 at 02:08 AM


    I have checked your email but it is not in our bounce list, I recommend that you configure your email alerts' sender name and email to "JotForm" and "", respectively.

    For guidelines on how to set more than one email to which submissions will be sent to please go to this link: Send Notifications to Multiple Recipients

    Please feel free to contact us if you need any further assistance


  • Profile Image
    Answered on May 18, 2013 at 05:55 PM

    I did what you said, I got the test email but I an not getting emails from my site.

  • Profile Image
    Answered on May 18, 2013 at 11:32 PM


    Upon checking your forms, you have all the correct settings. If you have a way to add to your Safe Sender List or Contact List, please do.

    This problem is explain on this article: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues, please kindly check for further solutions and recommendations.


    Thank you!

  • Profile Image
    Answered on May 20, 2013 at 02:52 PM

    It is a safe sender.  This is a new problem.  i haven't had a problem with this service till now.  Is that really all you can do?

  • Profile Image
    Answered on May 20, 2013 at 04:34 PM

    @ Customistic

    Hi, can you please confirm if this is the form you are refering to?

    It is odd that this form last submissions was last year.


    I also checked the website URL you provided, but I could not found a JotForm form on it.


    Please verify if we are checking the right form.

    Will await for your updated response.