Unable to enter credit card information

our forms are there, but you can't click in to them to enter the the cc information. BUT if I get into the form via the 'view form' option directly in Jotform, I CAN enter the information. We are in the midst of a drive to get registrations for our workshops-so in a bit of a panic...

Greetings and thank you for your message.

Are you embedding the form to your website? This happens in a Chrome browser if the website does not have a secure connection (doesn't start with an https). 

If this is not the case, please send us the ID of your form, and we will investigate further. 

Thank you for your cooperation. 

Thanks for replying! Yes, we're embedding the form on our website - am using Firefox so not sure about the secure connection.

The form ID is: http://form.jotform.com/93314917115253

Thanks so much for looking into this!

C.

Greetings and thank you for your reply.

I have checked the provided link in Firefox as well, and it looks like they have implemented this security measure as well.

Please make sure you are using https, and hot http in order to be able to fill out card information. So, your link should look like this:

https://form.jotform.com/93314917115253

Please try it out, and let us know if you have any further questions. 

That did not help my issue. I do have the https in chrome and it still won't show the credit card fields. 

https://form.jotform.com/200335845854155

I tested your form. I was able to successfully fill the credit card fields. Please refer to the attachment.

Can you please elaborate on this, so we can further investigate?

If possible, please also upload a screenshot, in order to illustrate the issue.

Guide to posting screenshots: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

We will wait for your response.

Yes, thank you, someone else told me to disconnect and reconnect stripe. It worked properly after I did that. So sorry for the trouble. Thanks for your help!

We are glad that it is working fine now.

If you have more questions or concerns, please do not hesitate to contact us again.