users not being able to submit forms and payments via paypal

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    brittbarris5
    Asked on February 24, 2020 at 06:49 PM

    Hello,

    We are having a problem with users not being able to submit forms and payments via paypal. Were there changes to the terms/plan pricing on payments?

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    gerardw
    Answered on February 24, 2020 at 09:52 PM

    There haven't been any changes to the terms/pricing plans.

    If you are referring to the form "91476200226147", I can see that payments were received for this form - the last one received as shown below.

    15825990712502_5.png

    Are none of your users able to submit the form? Are they receiving any error?

    Upon checking the form submission page, I can see that there are two incomplete payments also for this form:

    15825985782502_4.png

    Here is how you can handle incomplete payments: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Please also note that you are nearing the payment submission limit of 10 submissions (currently at 8).