Notification email does not contain the entire data

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    Jessica
    Asked on February 25, 2020 at 07:20 AM

    So, usually when someone submits their application/form, we'll receive an email indicating the person's submission and the other party will also receive a submission reference.

    But I've just noticed that whenever we receive a submission (recently actually), I don't receive the full information. For instance, certain things that was keyed in by the other person doesn't show up in my email however the person that filled in the form will get a full detailed reference.

    Hopefully I'm not too confusing. 

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    gerardw
    Answered on February 25, 2020 at 07:23 AM

    Could you try reintegrating the notification email into the form i.e. deleting the existing one in your form and adding a new one. This will pull in all updated form fields into the email. Do not forget to Save the email.

    If you are still facing an issue after this, please let us know the form URL to check.

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    zip_borneo
    Answered on February 27, 2020 at 03:11 AM

    Hi Gerard,

    I've been testing it out since yesterday and tried sending a 'test' email to myself but I haven't been receiving anything. I've submitted a submission through the form but I don't receive any notification regarding that submission. But as a submitter, I do receive a confirmation email. 

    https://form.jotform.me/32181361471448

    https://form.jotform.me/30580653366456



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    gerardw
    Answered on February 27, 2020 at 05:15 AM

    Hello @zip_borneo,

    I have moved your query to a new thread and will answer that shortly. Here is the new thread link: https://www.jotform.com/answers/2183493