Contact Formular Email Notification

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    ati1991
    Asked on February 25, 2020 at 08:49 AM

    when I get the email notification with the clients request, some parts of the answers are missing on the email

    and an other problem:

    when the client has filled out the form, the add of jotform is appearing? this should be not visible.
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    Jimmy_D
    Answered on February 25, 2020 at 11:00 AM

    Our apologies for any inconvenience caused. I have moved your second question to a different thread. https://www.jotform.com/answers/2179825

    After cloning your form, I ran a few tests and found out that the problem is with the EMAILS Notifications settings. Some of the fields of your form aren't there. 

    To fix the issue, delete the current Notification and add it again. By default, all the fields will show up in the email. You can customize the name of each field as you desire.

    This is what I get when I submit a test from the cloned form. 

    Please let us know if you have more questions. 

    Regards,

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    ati1991
    Answered on February 25, 2020 at 11:06 AM

    Thank you,

    but I already tried to do this several times (look at he screenshot), but every time I left the form my changes are not saved?

    Can you help me?

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    Jimmy_D
    Answered on February 25, 2020 at 11:21 AM

    Hi
    Can you please make sure you click save before you exit out of the Notifications settings? 


    Let us know. 
    Thanks,

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    ati1991
    Answered on February 25, 2020 at 01:33 PM

    yes I saved it, every single time

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    Jimmy_D
    Answered on February 25, 2020 at 03:10 PM

    Hi,

    The submission notification of a test sent from a clone of your form shows all the fields that you would like to set. See the screenshot below. 

    Kindly clone this form (https://form.jotform.com/200556233141948), test, and let me know if it works as you wish.

    For how to clone a form see the guide below: 

    How-to-Clone-an-Existing-Form-from-Your-Account

    Thanks for your understanding. 


    Regards, 

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    ati1991
    Answered on February 26, 2020 at 02:06 AM

    Thank you it worked now! Have a good day