My users are having issues!

  • mcfaddendesignstx
    Asked on February 25, 2020 at 11:00 AM

    Every now and again my users are not able to upload images into the form. This is causing major issues. Please take a look at my form and tell me if there is an issue. 158264638987368316 244480806567299 59867 Screenshot 10

  • BJoanna
    Replied on February 25, 2020 at 12:37 PM

    Is the issue related to the "Free Manual Order Submit" form?

    I tested the standalone form and the upload field is working fine. 

    1582652166upload Screenshot 10

    If this issue is happening on the embedded form, please provide us the webpage URL.

  • mcfaddendesignstx
    Replied on February 25, 2020 at 3:38 PM

    Yes Embedded. 

    https://dropshiptee.com/#/manual

    I saw another ticket from another user that has 3 other users experiencing the same issue. I personally cannot replicate the issue but 2 of my users are experiencing this today when everything had been mostly fine until today. This is an issue we have had in the past but it usually resolves fairly quick but this has been all day today. Here is the link of other users having the same issue. https://www.jotform.com/answers/2179645-Image-Upload-Preview-throws-an-error-when-uploading-an-image-unable-to-submit-form-on-mobile/?entrymessage=10732640770

  • mcfaddendesignstx
    Replied on February 25, 2020 at 5:31 PM

    ???

  • Kevin Support Team Lead
    Replied on February 25, 2020 at 10:39 PM

    Apologies for the inconveniences caused. 

    I have been testing your form and was able to upload the file, example: 

    15826881942020 02 25 21h27 56 Screenshot 10

    May you please provide the browser details so we can perform some tests on a similar device? 

    Looking forward to your response.