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mcfaddendesignstxAsked on February 25, 2020 at 11:00 AM
Every now and again my users are not able to upload images into the form. This is causing major issues. Please take a look at my form and tell me if there is an issue.
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BJoannaReplied on February 25, 2020 at 12:37 PM
Is the issue related to the "Free Manual Order Submit" form?
I tested the standalone form and the upload field is working fine.
If this issue is happening on the embedded form, please provide us the webpage URL.
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mcfaddendesignstxReplied on February 25, 2020 at 3:38 PM
Yes Embedded.
https://dropshiptee.com/#/manual
I saw another ticket from another user that has 3 other users experiencing the same issue. I personally cannot replicate the issue but 2 of my users are experiencing this today when everything had been mostly fine until today. This is an issue we have had in the past but it usually resolves fairly quick but this has been all day today. Here is the link of other users having the same issue. https://www.jotform.com/answers/2179645-Image-Upload-Preview-throws-an-error-when-uploading-an-image-unable-to-submit-form-on-mobile/?entrymessage=10732640770
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mcfaddendesignstxReplied on February 25, 2020 at 5:31 PM
???
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Kevin Support Team LeadReplied on February 25, 2020 at 10:39 PM
Apologies for the inconveniences caused.
I have been testing your form and was able to upload the file, example:
May you please provide the browser details so we can perform some tests on a similar device?
Looking forward to your response.