API for Support Ticket with JotForm

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    deluca
    Asked on May 16, 2013 at 08:25 AM

    Hello,

     

    I would like to know if You have an API for customer support ticket that works with Jotform please.

     

    Thank you,

     

    Ben

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    KadeJM
    Answered on May 16, 2013 at 11:26 AM

    Hi Ben, I think I am slightly confused so I may only be partially understanding your question so I would like to request some clarification from you to doublecheck and make sure that we are the same page as what you are asking.

    Do you mean a JotForm API itself of some sort?

    Or did you mean like a Secondary JotForm API that could be used to create and access Support Tickets inside of JotForm or possibly even for and on your forms?

  • Profile Image
    deluca
    Answered on May 16, 2013 at 02:05 PM

    Hello,

     

    Sorry, I meant, is there a software that can take all the data of our forms and add them into a proper support request database. A bit like ZendDesk.

     

    At the moment, all our emails are being mixed up, nothing is centralized and we do not know who reply and who do not....

    I have noticed that other software maker have API to connect with JOtForm (mailchimp for example), do you have anyone else that partnered with you promoting a Support customer email software?

     

     

    Thank you,

     

    Ben

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    Mike_T
    Answered on May 16, 2013 at 02:56 PM

    Let me please inform you that our Developers are working on the JotForm API, and I think it will be released in the nearest future.

    Unfortunately, we do not have integrations with the Helpdesk Support Applications at this time. However, if you need the integration with some service, please create a new thread. Then, we will be able to forward a feature request ticket to our Developers.

    If you use a Zendesk it might be possible to create tickets by email (form notification email -> your Zendesk email to create the ticket):

    Getting started with email in Zendesk

    Thank you.