What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    API for Support Ticket with JotForm

    Asked by deluca on May 16, 2013 at 08:25 AM

    Hello,

     

    I would like to know if You have an API for customer support ticket that works with Jotform please.

     

    Thank you,

     

    Ben

    JotForm hello
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    JotForm Support

    Answered by KadeJM on May 16, 2013 at 11:26 AM

    Hi Ben, I think I am slightly confused so I may only be partially understanding your question so I would like to request some clarification from you to doublecheck and make sure that we are the same page as what you are asking.

    Do you mean a JotForm API itself of some sort?

    Or did you mean like a Secondary JotForm API that could be used to create and access Support Tickets inside of JotForm or possibly even for and on your forms?

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    Answered by deluca on May 16, 2013 at 02:05 PM

    Hello,

     

    Sorry, I meant, is there a software that can take all the data of our forms and add them into a proper support request database. A bit like ZendDesk.

     

    At the moment, all our emails are being mixed up, nothing is centralized and we do not know who reply and who do not....

    I have noticed that other software maker have API to connect with JOtForm (mailchimp for example), do you have anyone else that partnered with you promoting a Support customer email software?

     

     

    Thank you,

     

    Ben

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    JotForm Support

    Answered by Mike_T on May 16, 2013 at 02:56 PM

    Let me please inform you that our Developers are working on the JotForm API, and I think it will be released in the nearest future.

    Unfortunately, we do not have integrations with the Helpdesk Support Applications at this time. However, if you need the integration with some service, please create a new thread. Then, we will be able to forward a feature request ticket to our Developers.

    If you use a Zendesk it might be possible to create tickets by email (form notification email -> your Zendesk email to create the ticket):

    Getting started with email in Zendesk

    Thank you.