Why are my forms not working now?

  • Profile Image
    IndianMuseum
    Asked on February 25, 2020 at 01:42 PM

    When people hit Submit on any of my forms their screens get stuck on "Please wait" and nothing else happens.  

    When I created the forms and ran a test, it worked!

    https://form.jotform.com/90548825838168

    https://form.jotform.com/90541428092152

    https://form.jotform.com/83056734731155

    https://form.jotform.com/83115824000140

    Why are they not working now?


    Barry L Rivera

    484-529-9800

  • Profile Image
    FelipeSantana
    Answered on February 25, 2020 at 05:32 PM

    Hello Barry!

    I would like to apologize for the inconvenience you are experiencing.

    After checking the forms you have provided for us, I went ahead and made a test submission with my email felipe@jotform.com to the Festival Volunteer Registration Form and I was able to submit without any issue. As you can see in the following screencast:

    1582669811testIndianMuseumFroms.gif

    Can you kindly let us know if you have embedded any of these forms in a website? If so, please provide for the URL of the webpage so that we may troubleshoot further.

    We will wait for your response!

  • Profile Image
    Barry L RIVERA 
    Answered on February 25, 2020 at 09:16 PM

    The form is not embedded. I notIced that the problem actually happens on the Donations and  Membership forms when people try to submit a payment. 

  • Profile Image
    gerardw
    Answered on February 26, 2020 at 05:09 AM

    I understand that you are referring to these forms:

    https://form.jotform.com/83056734731155 

    https://form.jotform.com/83115824000140 

    I cloned and tested both these forms using our test account and the form submitted without any issues.

    Could you try disconnecting Square on both the forms and reconnecting again in Live mode and then check?