What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need my account capacity increased immediately...

    Asked by nickiversen on May 16, 2013 at 09:47 AM

    I just paid for a premium account but I can see that my limit or quota hasn't increased yet.  I also notice that it says someone will contact me...  


    The issue is that I need that additional capacity ASAP, immediately really.  Is there someone that I can speak to to help make this happen?



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    Answered by sidharth_kch on May 16, 2013 at 10:11 AM


    I was not able to find any payments details against your account. Request you to please send us the Order Reference Number so that we can resolve your issue.