We are GOLD members and are getting this message

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    Asked on February 25, 2020 at 07:37 PM

    Unfortunately your most recent Jotform Gold Monthly subscription payment was declined.

    Please do NOT cancel or downgrade the subscription. We had this same issue last month and it was not a problem at our end rather a problem at your end. Our account was downgraded and it caused us a lot of issues. 

    Can you check your support details from last month please and let me when this has been resolved.


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    Answered on February 26, 2020 at 02:17 AM

    Sorry for the inconvenience this may have caused you. 

    On your thread from the last month, I saw that we downgraded your account back to the Free plan and that my colleague suggest upgrading the account from the Pricing page. 

    I downgraded your account back to the Free plan. Please re-upgrade again from the Pricing page.