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ANSMAAsked on February 25, 2020 at 7:37 PM
Unfortunately your most recent JotForm Gold Monthly subscription payment was declined.
Please do NOT cancel or downgrade the subscription. We had this same issue last month and it was not a problem at our end rather a problem at your end. Our account was downgraded and it caused us a lot of issues.
Can you check your support details from last month please and let me when this has been resolved.
Lisa
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BJoannaReplied on February 26, 2020 at 2:17 AM
Sorry for the inconvenience this may have caused you.
On your thread from the last month, I saw that we downgraded your account back to the Free plan and that my colleague suggest upgrading the account from the Pricing page.
I downgraded your account back to the Free plan. Please re-upgrade again from the Pricing page.