What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do i cancel my subscription?

    Asked by jlind89 on April 14, 2011 at 10:33 PM

    Plimus tells me incorrect username and password although I KNOW im entering the correct info.  I dont use it enough to have the upgrade anymore.  I do still want to use my account though!

     

    Please help.

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    JotForm Support

    Answered by mliz on April 14, 2011 at 10:58 PM

    Hi,

    You will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    Your account will stay Premium until the time you have paid for expires.

    If you are still  having problem with the process we can cancell the account for you.

    Best Regards,
    Mliz

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    Answered by jlind89 on April 14, 2011 at 11:22 PM

    Could you please process the cancel for me.  Ive tried to use the login and password for the jotform account and also have tried inputting the long string of numbers with the correct password and it seems as though it just doesnt want to comply...

     

    Thanks for your help.

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    JotForm Support

    Answered by mliz on April 14, 2011 at 11:31 PM

    Hello,

    It appears that the gmail address on your JotForm account was not the address
    associated with the payment info at Plimus. I was unable to find any subscription
    using it. Do you happen to have other email addresses? The first and last name
    the account owner would also do, so that we can do a search for it at Plimus
    then cancel the subscription.

     

    Best Regards,
    Mliz

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    Answered by jlind89 on April 14, 2011 at 11:33 PM

    Should be maybe under cwolf@mayacama.com? or claire wolf?

     

    Let me know!  Thats the only person that would have had a hand in this account!

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    JotForm Support

    Answered by mliz on April 14, 2011 at 11:39 PM

    Hello,

    Your subscription has now been canceled your account will remain Premium until
    the April 29, 2010. 

    Thank you for using JotForm.

    Regards,
    Mliz

  • Profile Image

    Answered by mfb77 on April 15, 2011 at 02:07 AM

    Plimus tells me incorrect username and password although I KNOW im entering the correct info.  I dont use it enough to have the upgrade anymore.  I do still want to use my account though!

  • Profile Image

    Answered by allanftd on April 15, 2011 at 03:29 AM

     

    Hi mfb77,

    Since you pay using your credit card, you have to downgrade your account through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.

    JOTFORM SUPPORT