Loving suspsended.

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    Adam Dowsett 
    Asked on February 26, 2020 at 11:18 AM

    Hello I have tried to log into my account but it says it is suspend even once I have reset my password. 

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    IvayloK
    Answered on February 26, 2020 at 01:46 PM

    Your account was suspended because you collect bank information in one of your forms. Please note that this is not allowed and it violates our TOS. You can read it here:

    https://www.jotform.com/terms

    If you need to collect payments, you should use some our payment integrations. You can check them here:

    https://www.jotform.com/apps/category/payment-processing

    If you want to reactivate your account, we would need to delete the offending fields.

    Please tell us how to proceed.

    We will wait for your response.

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    Adam Dowsett 
    Answered on February 27, 2020 at 04:50 AM
    IS this being looked into ?
    Kind Regards
    ...
  • Profile Image
    Adam Dowsett 
    Answered on February 27, 2020 at 05:50 AM
    IS this being looked into ?
    Kind Regards
    ...
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    IvayloK
    Answered on February 27, 2020 at 07:40 AM

    We have replied you yesterday. Are you able to see my previous post?

    As I mentioned, your account was suspended because you collect bank information in one of your forms. If you want to reactivate your account, we would need to delete the offending fields.

    Please let us know, how you would like to proceed.

    We will wait for your response.

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    Adam Dowsett 
    Answered on February 27, 2020 at 08:50 AM
    Please delete the form and activate account again.
    Kind Regards
    ...
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    IvayloK
    Answered on February 27, 2020 at 10:04 AM

    I have deleted the offending form and reactivated your account.

    Let us know if you need any further assistance.