Why is there a lag time between receiving a submission via email and seeing it under submissions through the website?

  • Profile Image
    JohnLaurino
    Asked on February 26, 2020 at 11:26 AM

    There's a distinct lag...in minutes (like 5 today) between receiving an email notification and being able to view it under submissions.  Why?

  • Profile Image
    Jimmy_D
    Answered on February 26, 2020 at 02:15 PM

     Hi, 

    Thanks for reaching out to us. Everything works fine when I sent a submission test o myself; the email was received instantly. 

    Your email Service provider might be delaying your submission emails. As I can see you are using custom email as sender. 

    Can you please consult your email provider?

    Let us know if you have more questions. 

    Regards,