I cannot submit the form. It says "something's wrong, please try again" message

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    PierceTransit
    Asked on February 26, 2020 at 12:14 PM

    Customer keeps getting "something's wrong, please click here to try again" error when attempting to sign.

    I checked for any reauthentication errors, re-published the form, and have the same problem.

    https://form.jotform.com/PierceTransit/participant-agreement

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    VincentJay
    Answered on February 26, 2020 at 03:16 PM

    Could you please try removing the DocuSign widget and see if the issue still persists?

    1582748108vbhyd.png

    You can use the E-Signature widget to fix the issue. Give it a try and let us know if you further help.