Why are my jotforms now not able to be viewed?

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    Mel Merlino 
    Asked on February 26, 2020 at 10:15 PM

    They just started today comeing through strange on email with a link to view, but I click the link and absolutely nothing happens.

    We've been using this for months with no issues, always the PDF was at bottom of email which we clicked, it opened and we could save. Now the link is like this: 

    Attachments: Please download the PDF attachment(s) of this email by visiting the following link(s).

    But it leads nowhere just a blank page with 3 dots looks like its loading something but never does. Please help!

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    Answered on February 27, 2020 at 04:20 AM

    I have tested a cloned version of your form and I am able to view the attached PDF in my email.

    If possible,can you please try to create a new PDF document and used that for your attached PDF?

    Let us know if the issue still remains.